Phone Scheduler OBGYN

Job Description

Job Description

Description:

New Horizons Women’s Care (NHWC) is a local women’s health care provider committed to providing quality medical services, including family planning; pregnancy, delivery and postpartum care; well-woman health maintenance; gynecological surgery; menopause-related care and other obstetrical and gynecological services. At New Horizons Women’s Care, we not only deliver healthy babies, we provide service on a more personal level. Our physicians have combined expert care with a level of compassion that can only come through an unwavering dedication to women’s health.

Click here to learn more about NHWC:

We're looking for you!

Full Time openings for dedicated individuals desiring a long term professional relationship in a company that strives to provide appreciation of and harmony among our Employee Team Members serving patients in the East Valley, Phoenix area.

This position could be the one you've been looking for if:

• You love Women's Health and providing excellent patient care
• You enjoy utilizing your customer service skills to help people
• You are a team player - team effort gives patients a better satisfying experience
• You are looking for others that are dedicated to long term employment

In addition to taking outstanding care of our patients, our Phone Scheduler will:

Answer inbound calls from patients with focus on customer service and patient care

Interact with patients, staff, hospital personnel, and other professionals for the purpose of registering and scheduling patients.

Scheduling appointments and documenting pertinent information

Registers new patients in the electronic medical record, Athena, prior to scheduling the appointment that includes demographic and insurance information.

JOB DUTIES & RESPONSIBILITIES:

• Handle inbound calls/text messages from patients
• Triage incoming calls
• Schedule appointments
• Direct urgent matters to RN
• Provide directions to clinic
• Verify and update patient demographics into EMR system

Maintains accurate and timely patient information in EHR (Athena) database.

Answers telephones and transfers caller to appropriate staff member.

Confirm patient appointments.

Schedule new patients and follow up appointments and obtains authorization as necessary.

Scans all appropriate paperwork into EMR including outside records,

Other duties and assignments as necessary.

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• OBGYN: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

PERFORMANCE REQUIREMENTS

Excellent oral, written & telephone communication, along with tact, diplomacy, and a strong customer service orientation

Reports to work regularly without undue tardiness

Maintains positive attitude and demonstrates the utmost in professionalism at all times

Dresses appropriately and professionally

Works independently, without direct supervision

Completes work accurately and in a timely manner

Prioritizes work activities and accepts multiple job duties

Maintains effective working relationships with physicians, administration and other staff members

EDUCATION & EXPERIENCE

Bilingual a plus.

Prior experience in a OBGYN medical office setting is highly preferred.

Experience with Athena Electronic Health Record (EHR) is preferred.

Knowledge of medical terminology desirable, but not mandatory.

Benefit Conditions: