Customer Service Specialist

Join a dynamic team dedicated to delivering outstanding customer experiences in the telecommunications industry. As a Customer Service Specialist, you will play a key role in supporting customers by providing product information, processing orders, and resolving inquiries efficiently. This position offers the opportunity to collaborate with multiple departments, contribute to process improvements, and help maintain high customer satisfaction. If you are detail-oriented, enjoy problem-solving, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career with a company that values teamwork and customer commitment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, website, or in person.
• Guide customers through the ordering process, including providing product or service recommendations and confirming product specifications.
• Accurately enter and monitor sales orders in the system, verify inventory levels, and communicate order status, lead times, and shipping details to customers.
• Resolve customer complaints and technical concerns by troubleshooting issues, addressing billing discrepancies, and processing product returns.
• Research products and solutions by contacting vendors and verifying pricing and availability to support customer requests.
• Coordinate shipping arrangements with carriers or freight forwarders, schedule pickups and deliveries, track shipments, and provide customers with tracking information.
• Maintain and update customer account information, including contacts and shipping addresses, and follow up on expired quotes to support sales efforts.
• Assist with inventory management tasks such as cycle counts, restocking, and notifying supervisors of low inventory levels.
• Support warehouse operations by assisting with order picking, packing, and helping walk-in customers during peak times.
• Ensure compliance with safety protocols, company policies, and industry standards while maintaining accurate and organized records of customer interactions.
• Contribute to continuous improvement by providing feedback to the team and management to enhance customer service processes.

Qualifications

• High school diploma or equivalent (preferred).
• Valid driver’s license.
• 1-2 years of customer service experience.
• Experience in the cell tower industry is a plus.
• Proficient computer skills, including Microsoft Office products.
• Excellent verbal and written communication skills.
• Strong interpersonal and persuasion skills.
• Exceptional multi-tasking, organizational, and problem-solving abilities.
• Ability to prioritize tasks and work effectively in a fast-paced, deadline-driven environment.
• Demonstrated attention to detail and ability to handle confidential information appropriately.
• Ability to work collaboratively with others and maintain punctuality and good attendance.
• Comfortable working at a computer for extended periods.

Compensation

$20.00 – $24.00 per hour

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance
• Legal Shield/ID Shield