Client Concierge

Specialty/Competency: IFS - Administration
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the Administration and Secretarial Services Generalist team, you are expected to provide administrative support (virtually and in office/client sites as required) for a professional services firm. As an Administrative you are expected to apply a learning mindset, take ownership of your development, and share and adopt industry standards to continuously upskill yourself and others. You are expected to demonstrate technical knowledge and proficiency in Microsoft Office Suite, social media tools, and other emerging mobile and virtual support technologies.

Responsibilities

- Provide administrative support virtually and in office/client sites as required. Demonstrate technical proficiency in Microsoft Office Suite, social media tools as well as learn and utilize new technologies in everyday task

- Apply a learning mindset and take ownership of personal development - Share and adopt leading practices to continuously improve skills - Utilize emerging mobile and virtual support technologies

- Leverage collaboration platforms such as Teams, Zoom, and other client-facing tools.

- Work collaboratively and effectively in various settings

- Support a global network of professional services firms

- Drive a differentiated client experience aligned with firm service standards.

- Proactively anticipate client needs and resolve issues with urgency and discretion.

- Monitor requests and follow through to completion with a high degree of accountability

What You Must Have

- High School Diploma

- At least 1 year of administrative or PwC experience

What Sets You Apart

- Bachelor's Degree preferred

- Proficiency in Microsoft Office Suite

- Ability to identify and address client needs

- Clear written and verbal communication skills

- Positive and collaborative team environment

- Experience in administrative support or customer service

- Ability to provide virtual administrative support

- Experience with travel arrangements and expense entry

The salary range for this position is: $35,500 - $109,120. For residents of Washington state the salary range for this position is: $35,500 - $124,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

Learn more about how we work:

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: