Strategic Partner Manager (East)

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Candidates must reside in one of the following locations to be eligible for this position: North Carolina, South Carolina, Virginia, West Virginia, Kentucky, Tennessee, or Washington, D.C.

Nextiva helps businesses create exceptional customer experiences and build deeper, more meaningful relationships for growth through our unified customer experience management platform and commitment to Amazing Service®.

We are seeking a Strategic Partner Manager to drive growth across our strategic partner ecosystem focused on our AI-powered customer engagement CX, CCaaS, UCaaS, and solutions.

This role is responsible for growing revenue through existing strategic partner relationships while also recruiting and enabling new partners within an assigned geography. The ideal candidate understands the partner channel deeply, has established relationships across the UCaaS/CCaaS ecosystem, and thrives in a fast-paced, highly collaborative environment.

Key Responsibilities:

• Support and grow existing CX-focused partners within an assigned territory.
• Recruit, onboard, and activate new strategic partners aligned to Nextiva's go-to-market strategy.
• Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy.
• Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings.
• Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools.
• Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI.
• Represent Nextiva at partner events, customer meetings, and industry engagements.
• Serve as a trusted advisor to partners while advocating internally for partner success.

Qualifications:

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
• Proven experience managing and growing strategic partner relationships.
• Strong understanding of the technology advisor/TSD ecosystem.
• Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space.
• Experience working cross-functionally with sales, marketing, operations, and enablement teams.
• Strong forecasting, pipeline management, and organizational skills.
• Experience using Salesforce and business reporting tools.
• Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management.
• Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes.
• Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities.
• Excellent communication, presentation, and relationship management skills.
• Ability to travel approximately 50%.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $150,000 - $280,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• ️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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