Customer Service Representative - Small Business Credit Card Originations

Why Wells Fargo:

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package

About this role:

Wells Fargo is seeking Customer Service Representatives within the Small Business Credit Card Originations department.

Learn more about career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support customers’ small business credit card application inquiries or issues
• Demonstrate empathy in a fast-paced, high-volume environment
• Interact with customers by in or outbound phone calls or by email
• Perform moderately complex customer support tasks, coordinating with the customer service team as needed
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Receive direction from customer service supervisor and escalate non-routine questions or concerns as necessary

Training Schedule:

• You are expected to attend the full duration of in-office, paid training
• Training schedule is Monday through Friday from 9AM – 5:30 PM
• Length of training is expected to be 4 – 6 weeks

Work Schedule:

• Department hours are Monday through Friday from 6AM – 7PM
• Must be available to work any shift within department hours
• Hours may adjust bi-annually due to daylight savings time
• Specific shift will be assigned during training
• Hybrid work schedule may apply
• Occasional overtime may be available

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience handling calls from both inbound and outbound call queues
• Knowledge and understanding of credit card products, policies, and procedures
• Experience in a financial services environment related to small businesses
• Skills to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge of systems such as CPS, BCS, FDR, BDCMS, HOGAN, Credit Bridge, BDCAS, or the equivalent
• Customer service focus with the ability to actively listen, elicit information, comprehend customer needs, research, and recommend solutions
• Capacity to exercise independent judgment to identify and resolve complex customer issues
• Ability to achieve high production and quality standards in an adaptable and changing environment

• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

Job Expectations:

• Must work on-site at the posted location
• Must be able to attend the full duration of required training period
• This position may offer a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Position Location:

• 2800 S Price Road – Chandler, Arizona 85286

Pay Range:

• Chandler, Arizona: $19.71 - $25.00 Hourly

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.