Senior Project Coordinator

Job Description

Job Description

Senior Project Coordinator - Direct Hire

Company Overview

Our client is a well-established woodworking business located in North Phoenix. With a 20+year reputation, it is a highly-regarded custom specialist in the industry and relies solely on word-of-mouth due to its long-standing business history and strong customer relationships.

Position Details

Location

Located near the 101 and I-17, this is an on-site position with no hybrid option, requiring the candidate to be present in the office with the production team.

Ideal Experience

The ideal candidate should have over 10 years of progressive experience working with customers in a production environment, preferably in a small business.

Job Overview

As a Senior Project Coordinator, you will be a key lead in the office, handling diverse tasks and providing backup support to colleagues as needed, such as during downtime, rush jobs, or when colleagues are absent. This role demands high attention to detail, excellent organization skills, and the ability to ensure smooth job processing.

Responsibilities

1. Job Management: Oversee all incoming jobs, including entering them into the system, obtaining customer approval post-entry, communicating timelines and deadlines, serving as the liaison between the shop supervisor and customers for real-time order status updates, getting updates from the shop, and maintaining client communication.
2. Data Input: Dissect order details (measurements, data, etc) and input them into the company's proprietary system. Most orders arrive via email, but handle phone-in orders as well. Ensure customer approval before pushing jobs to production.
3. Material Ordering: Order materials from vendors based on job requirements.
4. Technical Skills: Be proficient in using a tape measure, have quick 10-key with high accuracy, and be able to operate the following systems:
   • Proprietary software, while often pulling data from Mosaic and Cabinet Vision.
   • QuickBooks for basic AP/AR entry.
   • Excel for spreadsheet updates.
   • Outlook and Word.
5. Accounting Support: Assist in entering received payments into QuickBooks.

Soft Skills

• Customer - Centric: Highly focused on customer satisfaction.
• Reliability: Dependable and punctual.
• Learning Eagerness: Have an interest in home-related shows and DIY projects.
• Organization: Exceptional organizational abilities.
• Ethics: Honest and ethical in all dealings.
• Small-Business Understanding: Appreciate the unique nature of small-business customer relationships.
• Clear Communication: Professional English communication skills reflecting effective, clearly, and concise communication (both verbal and written). Fluent in English and bilingual in Spanish is a plus, but not required.
• Multi - Tasking: Comfortable shifting between tasks due to frequent interruptions.
• Resilience: Have thick-skin and remain professional in challenging situations.
• Common Sense: Possess good judgment and practical knowledge.
• Strategy: Be skilled at problem-solving and strategic thinking.
• Relationship Building: Enjoy building and nurturing long-term client relationships.
• Proactivity: Stay busy during downtime by offering assistance.
• Empathy: Work well with colleagues and customers of varying abilities and be kind and understanding.

The company offers benefits and a friendly work environment. Compensation will be commensurate with experience/education.

For immediate consideration, please email your resume to [email protected]

I would like to thank all applicants for your interest. Only those selected to move to the next step will be contacted.