Centralized Collections and Recovery Specialist II
- Contact loan customers for past due payments and properly note the system of record with the updated status of the account.
- Ability to manage multiple loans and customer relationships
- Initiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer’s ability to pay
- Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
- Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
- Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
- Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
- All other duties as assigned Minimal Qualifications:
- High School Diploma or GED from accredited institution
- 1-3 years experience in consumer finance, collections, recovery or other customer contact services
- Effective communication and telephone skills
- Ability to work with minimum supervision
- Working knowledge of Microsoft Windows, Excel and Word Applications
- Bilingual Spanish/English, preferred
- The salary range for this position is based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
- This position is eligible for Monthly Incentive compensation based on individual and company performance guidelines.
- Normal office environment
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