Dispatcher/Customer Service - Ready Mix

Job Description

Job Description

Description:

GFT Ready Mix is a rapidly growing, family-run business founded in 1999, built on a team-oriented culture and supportive atmosphere. We are seeking an experience Ready Mix Order Taker/Scheduler who is responsible for taking orders, taking payments and scheduling to facilitate the deployment of our goods and services. Prior ready mix dispatching experience is preferred.

Schedule: M-F, 6a - 4P

Location: 100% on site

Why work for GFT Ready Mix?

• Get paid weekly!
• Hourly pay, starting at $26+/hr, DOE
• Enjoy 100% employer-paid medical coverage, including Telehealth for employees!
• All drivers earn a monthly bonus and are eligible to earn a yearly bonus
• Enjoy 100% employer-paid medical coverage, including Telehealth for employees!
• All training is paid, and we offer full benefits within 45 days of employment, or sooner
• 100% employer paid basic life insurance, short-term disability + an employee discount program
• Voluntary dental, vision, long-term disability, life insurance + other supplemental benefits
• Benefit from a 401k with an employer match AND company profit sharing

Job Duties

Some job duties include but are not limited to:

• Complete order intake and assist customers in identifying proper products needed for specific end uses
• Scheduling and organizing loads to ensure material is delivered per the customer’s requested delivery time
• Coordinate with multiple drivers to properly execute load deliveries, communicate job site locations and directions, and where to unload upon arrival at the customer’s job site
• Constantly review schedules and customer orders throughout the day to anticipate business trucking demands
• Immediately report any delivery problems for quick resolution or mitigation
• Complete daily reports
• Other duties as needed

• 1+ years of ready mix dispatching experience preferred
• 2+ years of customer service experience, preferably in a call center or within dispatching, required
• Prior experience using dispatch software preferred
• Computer experience, including but not limited to Microsoft office products
• Must have the ability to work independently and make decisions while providing excellent customer service to both our customers and our drivers
• Knowledge of Flagstaff, Williams and surrounding areas required
• Must be able to pass a pre-employment drug screen
• Must be able to pass a background check
• Must be able to work weekends as needed
• Positive attitude and a strong work ethic
• Command Alkon Series software experience preferred

Who is GFT Ready Mix?

We are a diverse company, with a rich history and dedicated employees, building Value through People, Quality, and Service with Integrity, Technical Expertise, and Commitment to Our Relationships, Reliability, and Leadership. As a family-run business, we truly care about our employees!

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.