HVAC Service Dispatcher (ServiceTitan Required)
Job Description
Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Schedule and dispatch technicians using ServiceTitan based on priority, skill set, and location
- Manage high call volume and same-day service demand
- Optimize routing and technician utilization to reduce downtime and increase revenue
- Monitor technician progress and adjust schedules in real time
- Handle urgent and escalated service requests with speed and accuracy
- Maintain accurate job records, notes, and invoicing within ServiceTitan
- Communicate clearly with technicians, customers, and internal teams
- Track and improve KPIs such as:
- Technician utilization
- Job completion time
- Revenue per technician
- First-time completion rate
- Support after-hours or on-call rotation as needed
- Experience coordinating large teams (1550+ technicians)
- Background in field service, construction, or skilled trades environments
- Experience with maintenance agreements or recurring service customers
- Strong understanding of scheduling efficiency and route optimization
- Own the schedule and dispatch board from start to finish
- Keep technicians productive, moving, and fully utilized
- Handle same-day demand and last-minute changes without breaking flow
- Make real-time decisions that impact revenue and efficiency
- Work directly with leadership to improve performance, not just maintain it
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