Medical Assistant

JOB DESCRIPTION

Summary:

The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and being able to be empathetic towards patients while maintaining confidentiality and professionalism.

Essential Functions:

• Responsible for verifying patient information by interviewing patients, recording medical history, and confirming the purpose of the visit.

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

• Responsible for collecting and preparing laboratory specimens, giving patients injections, and drawing blood.

• Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.

• Informs patients by transmitting physician orders and questions about surgery.

• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.

• Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.

Primary Duties:

• Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.

• Manage the flow of patients to optimize the physician’s schedule.

• Maintain accurate and timely patient documentation in the EHR system.

• Assist providers with in-office exams and procedures while ensuring patient comfort.

• Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.

• Respond to (patients/vendors/employees)

• Maintain efficient supplies on hand and place appropriate orders to maintain supplies.

• Sterilize equipment and exam rooms after each patient visit.

• Coordinate and collaborate with team members.

• Schedule patients visits and follow-ups.

• Aide in answering phones, checking in and out of patients when needed.

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong knowledge of medical terminology.

• Knowledge of patient care techniques, administering injections, drawing blood, taking vitals, and performing basic lab tests.

• Knowledge of sterilization processes.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.

• Excellent communication and interpersonal skills.

• Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.

• Ability to collaborate in a team environment.

Work Environment

• May require occasional travel or overtime.

• Work is performed in a professional healthcare setting.

• This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

• Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.

Physical Demands

• Ability to lift and move medical equipment and supplies up to 25 pounds.

• Extended periods of standing and walking.

• Manual ability to handle instruments and equipment.

Education

• Must have a current valid certification as a Medical Assistant.

Experience

• Experience and knowledge of an EMR preferred but not required.

• Prior experience working in a women's health or OBGYN setting is highly desirable.