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Living the Well Life ( means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!
**About this role:**
Wells Fargo is seeking an Escalations Representative.
**In this role, you will:**
+ Support internal and external customers with inquiries and complaints regarding financial products and services
+ Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
+ Receive directions from supervisors, and escalate non-routine client concerns to more experienced individuals
+ Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action
+ Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly
+ "Processor" tasks are assigned to be worked in Enterprise Complaint Management Platform (ECMP).
+ SAGE has a one-day Service Level Agreement (SLA) where assigned tasks are built and routed same day.
+ "Processors" are responsible for locating the correct customer; product/service customer is speaking, and route to the correct Line of Business for a response.
+ Each assigned task must be properly noted with summary of the customer concern, regulations fields notated, and necessary flags on cases.
+ After the Wells Fargo Line of Business completes their response to the customer, a "closing" task will be assigned.
+ The "Closer" is responsible for reviewing the response and ensuring the response has been completed correctly, before closing out in the ECMP and Agency Portals
**Required Qualifications:**
+ 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Strong knowledge and understanding of bank policies, procedures, and systems
+ Experience using the following systems SVP, Hogan, CIV, ECAR, and/or FDR
+ Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
+ Strong analytical skills with high attention to detail and accuracy
+ Strong risk management and compliance skills
+ Strong organizational, multi-tasking, and prioritizing skills
+ Intermediate troubleshooting and problem-solving skills
**Job Expectations:**
+ Ability to work additional hours as needed.
+ Willingness to work onsite at location listed.
+ Working Hours are 9:00am - 6:00pm EST
**Posting Location:**
+ 2800 S Price Rd Chandler, AZ 85286
@RWF22
**Posting End Date:**
20 Nov 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-504319