Dealer Success Manager Coach (People Leader)

Dealer Success Manager Coach (People Leader)

DSM Manager (People Leader)

As a Dealer Success Manager (DSM) Leader with Capital One Auto Finance, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers (DSMs) to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President (RP) and requires close collaboration with the Regional Sales Manager (RSM), Regional Relationship Manager (RRM), and the broader POD teams (ASMs, ISMs, RMs, and ARMs). This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

Responsibilities:

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of DSMs.

• Strategic Partnership: Work closely with the RP, RSM, RRM and the various POD roles (ASMs, ISMs, RMs, ARMs) to ensure consistent execution, align regional strategies, and foster a unified approach to serving our Dealer partners.

• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.

• Ongoing focus and development for all Dealer Success Managers through continued education forums.

• Must possess a well-developed capacity to analyze and organize a new hire team, including time management, program management, and associate accountability.

• Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting all deadlines.

• Must be able to independently identify issues and proactively provide solutions.

• Must be able to engage directly and effectively with key stakeholders to build strong relationships across the organization.

• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.

• Effectively communicate across the organization including Senior Leadership.

• Some travel may be required up to 50% to corporate headquarters in Dallas and potentially opportunities for in field dealer visits.

Skills and Competencies :

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members (DSMs) for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.

• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.

• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.

• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.

• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years experience in staff management and training

• At least 3 years of experience in the Auto Finance Industry

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years of experience in staff management and training

• Proficient in Google Suite products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Phoenix, AZ: $132,800 - $151,600 for Dealer Success Manager Coach

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).