Veterinary Receptionist (Part-Time)
- Coordinate the flow of pets and owners in the lobby; alleviate owners' distress caused by long waits, scheduling glitches, and other issues.
- Perform cashiering duties, including processing refunds, returns, and credits as needed.
- Responds to inquiries about the range of services the practice provides and the species it treats, referring to the appropriate department or staff member as needed.
- Input data to practice management software (Avimark) to check pets in, make simple account postings, and compile data for various reports.
- Coordinate and schedule appointments, providing clients with appointment reminders and special instructions, and call clients whose pets have overdue treatments.
- Respond to client emails, type and edit various correspondence, and process incoming and outgoing faxes.
- Knowledge of basic veterinary medicine terminology.
- Familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives, and can confidently discuss with clients.
- Utilize Windows-based computer systems, email, web search, and other essential skills to effectively use software.
- High school diploma, GED, or equivalent combination of education and/or experience.
- At least one year of experience in a veterinary setting.
- Preferably with experience in Avimark (practice management system).
- Knowledge of clerical procedures such as alphabetizing files and records.
- Must be flexible with scheduling and able to work Saturdays.
- Tasks may involve extended periods at a keyboard or workstation and/or standing and walking.
- Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
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