Customer Service Representative-CWB (Chubb Workplace Bene...

Description We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this long-term position, you will play a key role in providing exceptional service to customers while working collaboratively with team members and business partners. This opportunity includes comprehensive on-site training for 7-8 weeks, followed by ongoing work with potential for a transition to permanent placement. Responsibilities: - Handle customer inquiries promptly, accurately, and professionally, ensuring their requests are addressed effectively. - Build strong rapport with customers by providing compassionate and respectful responses that consistently meet their expectations. - Navigate and utilize multiple systems and applications to research and resolve customer inquiries efficiently. - Maintain high performance standards and ensure quality in every interaction. - Develop an understanding of personal lines insurance principles and the products offered by the company. - Collaborate with colleagues and business partners to deliver a positive experience for every customer. - Adhere to a scheduled 40-hour work week, with flexibility to work overtime and weekends as needed. - Assist with special projects and tasks as assigned to support team goals. - Complete additional duties and responsibilities as required by the role. Requirements - High school diploma or equivalent is required; a college degree or current enrollment in higher education is preferred. - Possess 1-2 years of experience in the insurance industry or a related field. - Demonstrate a strong customer-focused mindset and a commitment to delivering superior service. - Exhibit excellent verbal and written communication skills. - Proficient in computer applications and capable of multitasking across multiple systems. - Strong accountability and the ability to meet deadlines and commitments. - Effective decision-making skills and collaborative approach to teamwork. - Familiarity with insurance principles and claims administration is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .