Payroll Operations Associate

Kforce has a client in Tempe, AZ that is seeking a highly motivated and client-focused Payroll Operations Associate to support small and medium-sized businesses with a cloud-based payroll solution powered by Gusto. This individual will play a pivotal role in client onboarding, activation, and ongoing account support-ensuring seamless payroll operations and tax compliance. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about delivering outstanding client experiences. Client Consultation & Solution Design:

• Advise business clients on integrated payroll solutions, including payroll processing, payments, and support tools
• Collaborate with business development, relationship management, and product teams to identify and recommend services tailored to client needs

• Lead the end-to-end onboarding process for new payroll clients, ensuring smooth implementation and platform activation
• Provide client training and education on payroll platform functionality, tax filing automation, and Gusto integration

• Serve as the primary point of contact for payroll clients, resolving inquiries, troubleshooting issues, and ensuring a high level of satisfaction
• Collect and analyze client feedback to advocate for service enhancements and drive continuous improvement

• Support product pilot programs and collaborate with marketing teams to nurture qualified leads
• Identify opportunities to cross-sell payroll-related products and payment services to enhance client value and retention

• Continuously evaluate and improve onboarding, activation, and support processes to increase efficiency and effectiveness
• Engage with internal stakeholders to share feedback and contribute to the evolution of payroll services and client experience
• Bachelor's degree and/or 2+ years of sales experience
• Experience in merchant services, payroll, or banking
• Strong tele-sales, written, and interpersonal communication skills
• Excellent organizational skills; able to manage multiple clients/projects
• Proficiency with Salesforce CRM and Microsoft Office/Excel
• Client-first mindset, analytical and problem-solving skills
• High integrity, professionalism, and risk management awareness
• Ability to adapt in a fast-paced, evolving environment

• 5+ years of experience in payments, payroll, or related field
• Success in cross-functional collaboration
• Familiarity with digital onboarding tools and processes
• Bilingual abilities
• Experience with payroll platforms (e.g., Gusto, ADP, PayChex)
• Resourcefulness in addressing customer needs