Cocktail Server - Full-time - $21.50 per hour
- Clear Communication and collaboration with the bar.
- Ensure compliance with health and safety codes and policies.
- Communicate effectively with guests and colleagues.
- Exhibit a positive, enthusiastic attitude committed to a teamwork effort.
- Treat all colleagues and guests with dignity and respect.
- Knowledge of and adherence to all aspects of service standards and business process outlined in Miraval Training Manual.
- Follow specific job duties in opening/closing and side duties.
- Perform service standards within specific time frames.
- Have awareness of guests and colleagues in room and be attentive to their needs.
- Have extensive knowledge of menus, prices and an ability to give a "flavorful" description.
- Assist guests in a professional manner, to the degree of which they feel satisfied at all times.
- Responsible for maintenance of tables in assigned section.
- Must attend and participate in pre-shift meetings.
- Maximize revenue by using suggestive selling techniques.
- Inform leaders of comments related to quality and service from guests, both positive and negative.
- Knowledge of and compliance with all items covered in the Miraval Employee Handbook.
- Assume all duties and responsibilities as assigned by leaders.
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
Required Qualifications:
- A true desire to serve others in a fast-paced environment.
- Refined verbal communication skills.
- 2 years of serving experience in fine dining or a hotel / resort environment preferred
- Ability to walk and stand on feet for 6 - 8 hours
- Extensive knowledge of beer, wine, liquor and coffee
- Comfortable and efficient with quick turnaround tables
- Strong multi-tasking skills
- Excellent time management skills
- Knowledge and experience operating POS systems
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