Director of Event Technology

Position overview

The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.

Key responsibilities

• Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.

• Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.

• Managing all aspects of providing audiovisual services to a facility.

• Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.

• Providing excellent customer service, involving interaction with the end user customer.

• Using Microsoft Office products and an equipment reservation system to support day-to-day operations.

• Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.

• Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.

• Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.

• Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.

• Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.

• Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.

• Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.

Job Qualifications

• 3+ years previous experience utilizing AV equipment.

• 2+ years previous experience in a supervisory or management role.

• Excellent customer service skills.

Benefits

• Top salary and bonus plan

• Medical, dental, and 401k retirement plan

• Opportunity for career advancement

• Collaborative team environment that values multiple perspectives and fresh thinking