Commercial & Corporate Banking Fraud Senior Manager

About this role:

Wells Fargo Fraud & Claims Management (FCM) is seeking a Fraud & Claims Operations Senior Manager in Commercial & Corporate Banking digital payments leading the customer servicing team. The Commercial & Corporate Banking Payments Fraud (CCBPF) team is responsible for helping customers to mitigate third party fraud through education, monitoring payment activity, and partnering across the enterprise to initiate triage activities. This role will be accountable for managing the daily execution of the customer servicing team and additionally driving change to promote efficiency, operational risk mitigation, and building a high performing team to serve our customers. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
• Engage and influence stakeholders or business leaders associated with fraud and claims activity
• Identify and recommend opportunities for improving the process of fraud and claims activity across the company
• Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
• Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
• Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
• Interact directly with cross channel business leaders
• Manage allocation of people and financial resources for Frauds and Claims Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Desired Qualifications:

• 5 + years direct management experience
• Proven track record of implementing significant business changes that enhance efficiency, reduce costs, and minimize operational risk.
• Exceptional leadership abilities, with experience building high-performing teams, developing managers, and fostering ongoing engagement and professional growth among team members, both in-person and virtually.
• Skilled in motivating and optimizing staff performance through effective selection, training, and continuous development initiatives.
• Strong analytical skills, leveraging data and metrics to drive operational excellence, process improvements, and elevate performance across the organization.
• Effective communicator, adept at presenting complex information in clear, accessible formats for all levels of management and stakeholders.
• Extensive experience in fraud and operations management, collaborating closely with other fraud managers and business partners, with demonstrated project management expertise.

Job Expectations:

• This position may be located at one of the posted locations listed below and other locations will not be considered
• Relocation benefits are not available for this role
• Visa sponsorship is not available for this role

Location:

Chandler, AZ

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.