Benefit Enrollment Specialist

Job Description

Job Description

Key Benefit Administrators is currently seeking an Benefit Enrollment Specialist to join the team. We are excited to speak to qualified candidates about this opportunity. This will be a remote position and includes a comprehensive benefit package and competitive salary!

About Key Benefit Administrators:

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

Check us out here:

Website | Glassdoor | Top Workplace

Position Summary:

The Call Center Enrollment Specialist, holding an active Life and Health License, is responsible for handling both inbound and outbound calls to assist prospects and customers with the enrollment process for various programs or services. The ideal candidate will have excellent communication skills and will actively participate in sales prospecting activities, including phone outreach through inbound and outbound dialer calls, as well as virtual meetings with prospects via Teams through Calendly appointments.

Essential Duties and Responsibilities:

• Conduct inbound and outbound calls, as well as virtual appointments, to support sales and enrollment efforts
• Provide clear, accurate information on eligibility, procedures, and program benefits to assist customers with the enrollment process
• Accurately complete and verify enrollment applications, ensuring compliance with program requirements and documentation standards
• Resolve customer inquiries and concerns professionally, escalating complex issues when necessary, and maintaining detailed records of interactions
• Meet performance goals and stay current on program updates while collaborating with team members to improve the customer experience

Essential Duties and Responsibilities:

• Active Life and Health License is required
• Proven experience in a customer service or call center role
• Strong interpersonal skills with the ability to effectively interact with customers from diverse backgrounds
• Ability to multitask and prioritize tasks in a high-volume, fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and documentation.
• Ability to remain calm and composed when dealing with challenging or irate customers
• Flexibility to work evenings, weekends, and holidays as needed
• Previous experience in enrollment or healthcare-related programs is a plus
• Bilingual (Spanish) is a plus

If you are unable to complete an application for the Benefit Enrollment Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Benefit Enrollment Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.

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