Call Center Representative

Job Description

Job Description

Job Description: As a Transportation Call Center Representative, you will play a vital role in supporting thousands of drivers nationwide. You will use two-way audio and video communication to verify identities and check specifications on trucks. Additionally, you will coordinate daily activities and provide updates for warehouses, facilities, and distribution centers. This position requires exceptional attention to detail, the ability to thrive in a fast-paced environment, and a strong sense of urgency. You will be engaging with approximately 200 drivers each day, making clear and effective communication essential.

Responsibilities:

• Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities.
• Provide updates and verify truck specifications using audio/video communication.
• Assist gate operations to allow onsite associates to focus on daily tasks.
• Manage communication with approximately 200 drivers per day.

Qualifications:

• Microsoft Office proficiency
• Customer service-oriented and strong phone etiquette
• 1+ year of high-volume call center customer support experience
• Strong problem-solving skills and ability to follow SOPs
• Proficiency in Microsoft Excel and keyboard shortcuts
• Ability to multitask and work efficiently in a fast-paced environment
• Tech-savvy with logistics and intermodal experience
• Experience in inbound call centers
• Customer service experience in retail or restaurant industries
• Strong job tenure and ability to learn quickly

Work Environment: The position is on-site , five days a week in Tempe, AZ, with training from Monday to Friday, 8:00 am to 4:30 pm, for three weeks. The first day of training will be from 9:00 am to 5:30 pm. Post-training schedule will be Sunday to Tuesday, 9:00 am to 5:30 pm, with Wednesday and Thursday off.

Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shift

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Nov 11, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.