Mitigation Manager (Phoenix)

Job Description

Position: Mitigation Manager

Division: Mitigation

Reports To: CEO and VP

FLSA Status: Exempt

Company Overview
Summit Restoration is a fast-growing restoration and construction company specializing in water mitigation, mold remediation, and emergency services. Our culture is built on teamwork, accountability, and continuous improvement, every team member takes ownership of delivering exceptional service to our clients.

Job Summary

The Mitigation Manager oversees all water mitigation, mold remediation, and related emergency service operations. This role ensures projects are executed efficiently, profitably, and in compliance with IICRC standards, company procedures, and program requirements. You will serve as the operational lead between field teams, coordinators, estimators, and leadership, ensuring strong communication, workflow organization, and departmental growth.

Key Responsibilities

Leadership & Team Management

• Lead and promote a positive team culture across the mitigation division.
• Implement and enforce departmental procedures, performance standards, and documentation protocols.
• Conduct daily stand-up meetings with supervisors, coordinators, and technicians.
• Attend weekly mitigation meetings to review job statuses, metrics, and priorities.
• Provide training on MICA, moisture mapping, IICRC standards, PPE, and efficiency.
• Monitor job volume, labor hours, and GP% to maintain profitability.
• Promote safety compliance and accountability across all job sites.

Job Flow & Production Management

• Respond to emergency calls and monitor emails throughout the day.
• Coordinate daily schedules for technicians and assign jobs based on scope and skill.
• Approve demo and drying scopes; oversee stabilization, mitigation, and demo schedules.
• Ensure proper documentation in MICA, Dash, CompanyCam, XactAnalysis, and internal folders.
• Manage communication with homeowners, tenants, and field teams.
• Oversee on-call and emergency service mitigation processes.

Quality Control & Compliance

• Perform random jobsite inspections to ensure IICRC and company standards are met.
• Verify moisture readings, demo completion, drying logs, equipment counts, and documentation.
• Ensure compliance with asbestos/lead testing and safety regulations.
• Provide feedback and implement process improvements as needed.

Estimating & Billing

• Review and approve estimates, including large or complex projects.
• Track invoices and coordinate with accounting to resolve billing issues.
• Monitor estimate turnaround time for efficient job closeouts.

Reporting & Coordination

• Maintain departmental job status reports with accurate notes and metrics.
• Coordinate with reconstruction and accounting to ensure smooth project transitions.

Relationship Management

• Build strong relationships with homeowners, HOAs, property managers, insurance adjusters, and subcontractors.
• Represent Summit Restoration professionally in all external communications.

Equipment & Fleet Management

• Maintain accountability for all mitigation equipment and ensure proper care.
• Manage equipment servicing, decommissioning, and new orders.
• Ensure team members are trained on equipment operation.

Software & Systems

• Proficient in Dash, MICA, CompanyCam, Xactimate, XactAnalysis, Docusketch, Geotab, Outlook, TPA Systems, and Vendor Portals.
• Manage software training and routine refreshers for team members.

HR & Employee Development

• Support employee growth through education, certifications, and coaching.
• Manage hiring, disciplinary actions, and terminations with upper management as needed.
• Review weekly technician payroll and job costing.

Key Performance Indicators (KPIs)

• Department GP% (Target: 8595%)
• Job completion within scope and timeline
• Documentation accuracy and completion rate
• Average job closeout turnaround time
• Employee retention and training compliance
• Customer satisfaction and callback rate

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