Field Service Manager

About the Role:

We are seeking a highly motivated and experienced Field Service Manager to lead and support our field service team. This role is responsible for overseeing day-to-day field operations, ensuring high-quality customer service, maintaining safety and compliance standards, and driving team performance to meet company goals.

Key Responsibilities:

• Manage, schedule, and support a team of field technicians or service personnel across assigned regions.
• Ensure timely and effective delivery of service, maintenance, and installations.
• Monitor performance metrics and provide coaching and development to field staff.
• Conduct site visits and field inspections to ensure quality, safety, and customer satisfaction.
• Coordinate with internal departments (e.g., logistics, sales, customer service) to optimize field operations.
• Handle escalated customer issues and ensure resolution in a professional and timely manner.
• Ensure compliance with all health and safety regulations and company policies.
• Track inventory and equipment usage and ensure proper maintenance.
• Maintain accurate documentation, reporting, and service records.
• Support recruitment, onboarding, and training of new field personnel.

Qualifications:

• Proven experience in a field service or operations management role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.
• Technical knowledge relevant to the industry (e.g., mechanical, electrical)
• Valid driver’s license and ability to travel as needed.
• Ability to pass background and drug screening.

Benefits:

• Health, dental, and vision insurance
• 401k
• Paid time off and holidays
• Monthly bonus potential based on performance metrics
• Opportunities for professional development and advancement

You should be proficient in:

• Customer Service
• Leadership / People Management
• Basic Computer Skills