Client Services Manager

Job Description

Job Description

Salary: DOE

Driver Provider is seeking a highly motivated and experienced Client Services Manager to lead our Tucson operations and serve as the primary point of contact for key accounts. This role bridges hospitality, logistics, new sales, and client relationship management, with oversight of day-to-day service delivery, asset utilization, and customer satisfaction in the Tucson market.

This is not a role for the passive or overly structuredDriver Provider is built for entrepreneurial, results-driven individuals who thrive on autonomy, ownership, and meaningful client engagement. Youll work closely with our Phoenix headquarters for cross-market coordination while serving as the local leader, ensuring our Tucson-based services consistently exceed expectations.

If you're passionate about delivering elite service, enjoy solving challenges on the fly, and know how to nurture client relationships, youll thrive atDriver Provider.

Key Responsibilities:

Client Account Management & Service Excellence

• Serve as the primary liaison for key Tucson Driver Provider clients, responsible for market growthbuilding, maintaining, and growing relationships.
• Conduct regular account visits to assess satisfaction and proactively resolve issues.
• Ensure all service touchpoints align with Driver Providers high standards for professionalism and excellence.
• Respond quickly and effectively to client feedback and service disruptions to maintain the reputation of Driver Provider.

Business Development Support

• Identify new sales opportunities to support Driver Providers business growth and client retention strategies.
• Represent Driver Provider at local networking events and client meetings.
• Provide feedback on market trends and service opportunities to inform strategic planning with the larger Driver Provider team.

Required Experience & Qualifications:

• Bachelors degree in Business, Hospitality, or related field preferred.
• Minimum of 34 years in client-facing roles with account management, hospitality, hotel, or transportation experience.
• At least 3 years of supervisory or managerial experience.
• Proven background in sales, guest services, or premium service delivery strongly preferred.
• Valid drivers license and clean driving record.
• Must be willing to obtain a Commercial Driver License (CDL) at Driver Providers expense.
• Able to pass a background check and drug screening per Driver Provider standards.

Key Skills & Attributes:

• Strong leadership and team development skills, aligned with Driver Providers service culture.
• Exceptional communicationwritten, verbal, and interpersonal.
• Highly organized with attention to detail and ability to multi-task in a fluid environment.
• Analytical mindset; able to translate data into actionable decisions.
• Tech-savvy: proficient with MS Office (Excel, Outlook, Word), scheduling platforms, and reporting tools.
• Service-first mindset with a passion for delivering exceptional client experiences in line with Driver Providers reputation.

Schedule & Work Environment:

• Frequent local travel required for client meetings and on-site operational support across Driver Providers Tucson network.
• Office work may include sitting for extended periods, computer use, and administrative tasks.
• Fieldwork may include being outdoors in varying weather, entering/exiting vehicles, and lifting equipment or luggage up to 50 lbs.

Eligibility Requirements:

• Must be at least 23 years old (insurance requirement).
• Legal authorization to work in the U.S.
• Ability to travel between Tucson and Driver Providers Phoenix hub when needed.

This is a role for a doer, a problem-solver, and a relationship builder. If you're looking for a dynamic opportunity with autonomy, impact, and the chance to lead within a high-touch service environment, Driver Provider wants to hear from you.