Assistant Manager Customer Experience

As the  Assistant Manager of Customer Experience,  you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.  

Primary Responsibilities : 

• Customer Service and Sales –Models, coaches, and holds team accountable for outstanding customer service . Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams , and that associates are focused on the right priorities
• Human Resources/Talent Management – Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes. Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation , and that training is delivered by the appropriate leader.  Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged. 
• Store Operations-  Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work. Establishes and maintains stockroom processes including overall organization and work safety initiatives , r eceiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).

Core Competencies & Accomplishments:

To achieve success at JCPenney, a manager will possess the following competencies: 

• Prioritizes Customers: Puts customer needs first and prioritizes what matters most to them. Identifies and removes barriers to provide excellent service and experiences.
• Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.  
• Produces Results: Demonstrates a sense of urgency to act decisively and quickly while establishing aggressive goals and takes appropriate risks to achieve results.
• Works Collaboratively: Collaborates cross-functionally by sharing information, seeking input from diverse perspectives, and working towards shared goals. 
• Work experience- Minimum of 2 years retail leadership experience
• Education- bachelor’s degree or equivalent work experience

What you get:

Eligible for bonus under the Management Incentive Plan. 

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney: 

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. 

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