Front Office Coordinator

Job Description

Job Description

Front Office Coordinator
Location: On-site | Flagstaff Surgical Associates
Schedule: Full-Time | Monday–Thursday: 8:30 AM–5:00 PM | Friday: 7:30 AM–4:00 PM

Company Overview

Flagstaff Surgical Associates is a busy medical specialty clinic offering high-quality care in Urology, General Surgery/Trauma, Gastroenterology, and Ear, Nose & Throat (including Allergy & Audiology). We are committed to delivering compassionate care and excellent patient experiences through our team of skilled physicians and advanced practice providers.

Position Summary

As a Front Office Coordinator, you are the first point of contact for patients and visitors. This role is critical in setting the tone for a positive patient experience while providing essential administrative support to ensure the clinic runs smoothly.

Key Responsibilities

Patient Check-In:

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.

Communication:

• Answer and route incoming calls promptly and professionally.
• Return voicemails daily.
• Schedule appointments and respond to patient inquiries clearly and accurately.

Scheduling & Insurance:

• Schedule appointments for specialty physician services.
• Verify insurance coverage based on referring provider information.
• Communicate scheduling details with patients in a timely manner.

Chart Preparation:

• Review charts one week in advance to ensure all information is accurate, complete, and compliant.
• Confirm referrals, insurance verification, billing alerts, and balances.
• Prevent duplicate chart creation.

Administrative Support:

• Monitor and distribute incoming faxes.
• Perform additional tasks as assigned by management.

Required Skills and Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service mindset.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.

Benefits

• Medical & Dental: 100% employer-paid for employees
• Vision: Voluntary plan available
• 401(k): With employer match
• Life Insurance: $25,000 policy provided
• Long-Term Disability Plan
• Paid Time Off
• Membership Discounts