REGIONAL PROPERTY MANAGER

Job Description

Job Description

Summary

The Regional Property Manager will be responsible for overseeing our local property management operations with the primary focus directing local property management staff to operate with our centralized services. This person will also be responsible for building, developing, and training our existing local staff on Renters Warehouse’s protocols, best practices, etc. With markets across the nation and our headquarters in Minneapolis, travel will be required for this role and the role will specifically support one of our 2 regions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Oversee local Operations in the field, including Property Managers.
• Provide clarity and support the Local Market Leader for local property management operations.
• Have a strong relationship of collaboration with a Sales Vice President that also supports the same region.
• Works with senior leadership on market budgets, expenses and other KPI's to ensure each market is performing optimally. Creates action plans to address concerns or poor performing KPIs.
• Assist in the development of initial and ongoing operational training for local staff.
• Define roles and responsibilities for Operations staff in field markets.
• Recruit, hire, train and coach Property Managers.
• Work closely with centralized operations to ensure policies and procedures are defined and followed.
• Provide an escalation point for both Property Manager’s and Centralized Services regarding local market operations.
• Bring problems from Property Managers to Centralized Services for solution/resolution.
• Handle escalated client/customer relation issues.
• Manage relationships with key investor clients with a large portfolio of rental homes and potentially different process needs.
• Ensure process consistency across all markets, including rolling out new best practices.
• Collaborate with Senior Management regarding company initiatives.
• Assist with new market openings, staffing, etc.
• Is a key and active member of the operations national team providing input and decision making on process changes and issue ideation.

Supervisory Responsibilities

This position may supervise 0-10 staff members within the department. Responsibilities will include :

1. Assist in the hiring process to determine the scope of each role and the experience and education requirements needed to perform that role.
2. Notify supervisor and HR if Job Descriptions need to be updated due to changes in the role or technology.
3. Train and develop each staff member to perform duties at a level of meeting expectations or higher. Assign and review goals for each employee at least semi-annually.
4. Notify supervisor and HR if Job Descriptions need to be updated due to changes in the role or technology.
5. Train and develop each staff member to perform duties at a level of meeting expectations or higher. Assign and review goals for each employee at least semi-annually.
6. Conduct Team Meetings (L10’s), as appropriate for purposes of developing teamwork, recognizing and rewarding staff and ensuring positive communication amongst team members.
7. Meet with employees in one-on-one meetings at least bi-weekly, to provide motivation, instruction, feedback, and support. Understand the aspirations of each staff member to guide them toward lateral or promotional opportunities, as applicable.
8. Monitor and address behaviors exhibited that are outside the company’s culture and policies.
9. Coaching, counseling, and disciplining employees, when necessary, to ensure employees are performing at their expected levels.
10. Have an awareness of the policies of the company and department to ensure that all are abiding by such. Keep your supervisor aware of any employee concerns and consult with HR as needed for guidance and direction, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Real Estate License Required in Arizona.
• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Microsoft Office (Word, Excel).
• Ability to communicate well and provide exceptional customer service.
• Organized and able to manage multiple priorities.
• Demonstrate Honesty, Trustworthiness & Accountability.
• Must have a driver’s license, clean driving record and dependable transportation.

Education and/or Experience

• High School Diploma/GED, and 5 plus years of experience in property management or a related field, with strong leadership and supervisory experience as well as exposure to business operational management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee frequently is required to stand for multiple hours a day, climb flights of stairs and drive a vehicle when out in the field. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls when out in the field. Specific vision abilities required by this job include close vision.

Work Environment

Travel Requirements: 5%-25% of travel required in an assigned area.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in the field, the employee is occasionally exposed to fumes, airborne particles and may be out working in inclement weather. The noise level in the office work environment is usually quiet but can be moderate to loud in the field.

Benefits/Culture at Renters Warehouse

• Competitive Benefits Package include: Health, Dental, Vison and 401K Match
• 2 Weeks PTO
• Paid Company Holidays
• 2 Floating Holidays
• Company pays for all expenses to obtain and maintain your Real Estate License
• Variable Compensation/Commission for licensed work completed
• Incredible company culture with outings and volunteering opportunities planned by our Fun Club
• Innovative and collaborative, with a family-feel atmosphere
• Employees are recognized and evaluated based on Core Values
• Training and career development are provided