Medical Appointment Scheduler
- Answer incoming calls
- Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software
- Confirm appointments and insurance with patients, providing necessary instructions and information.
- Handle rescheduling or cancellations, accommodating patient needs while managing the office's scheduling requirements
- Provide excellent customer service by addressing patient inquiries, concerns, and general questions about appointments, procedures, and office policies
- Ensure patients receive necessary pre-appointment instructions, such as preparation guidelines for specific procedures or tests
- Maintain effective communication channels with patients to keep them informed of any changes in appointments, delays, or other relevant information
- Accurately enter patient information, appointment details, and relevant notes into the office's electronic medical records (EZDerm) system
- Update patient files with any changes in demographics, insurance information, or medical history
- Previous experience in a healthcare or similar setting is highly preferred
- Knowledge of medical terminology and familiarity with dermatology procedures is desirable
- Professional and empathetic attitude when dealing with patients
- Strong organizational abilities and attention to detail
- Ability to handle a fast-paced environment and manage multiple tasks simultaneously
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