Treasury Management Analyst

We're Hiring: Treasury Management Analyst!

We are seeking a detail-oriented and analytical Treasury Management Customer Analyst to support our clients' cash management and banking needs.

Location: Phoenix, AZ
Work Mode: On-site
Role: Treasury Management Analyst

The role of the TM Analyst is to support the Relationship Center team or an assigned Relationship Specialist team. The primary responsibility is to respond to and resolve internal and external customer requests received via phone, email, fax, or web for national and international customers across all markets and time zones, encompassing all lines of business and specialty industries.

• Prior call center experience
• Customer-focused mindset: Prioritizing client experience in every interaction
• Clear professional communication: Written and verbal, especially for complex financial topics
• Conflict resolution: Handling complaints with calm professionalism
• Can work independently
• Team player
• Tech savvy: Importing tokens, comfortable navigating multiple systems at once, basic troubleshooting for technical issues
• Treasury Management background preferred
• Understanding of Treasury Products: ACH, wire transfers, positive pay, remote deposit capture, lockbox, account reconciliation
• Banking system and platform proficiency: Online banking portals, fraud monitoring, cash management platforms, regulatory and compliance awareness (NACHA rules, OFAC, KYC, AML)
• Problem resolution: Especially for transactional errors, system access, and technical issues
• Knowledge of payment systems: SWIFT, Fedwire, RTP, same-day ACH, etc.
• Critical thinking and troubleshooting in fast-paced environments
• Attention to detail: Especially when it comes to internal and external client instructions
• Time management and prioritization: Balancing different platforms of inquiries, SLAs, and case resolution
• Microsoft Office Suite: Outlook, Excel, reporting & case notes
• Cross-functional collaboration: Sales Officers, Implementation teams, fraud, and operations
• Adaptability to change: Product updates, regulatory shifts, or internal process changes
• Confidentiality