Information Technology Support Technician

Job Description

Job Description

Job description:

In this entry-level position, your knack for troubleshooting and experience with technical support will be a daily help for our stores, headquarters and warehouse. You’ll work as part of a team at our Tucson offices, providing patient, friendly assistance with a wide range of issues. Support is provided through the phone, email and in-person, so excellent communication skills are a must. Grow your expertise with ongoing development, business literacy training and opportunities to advance. Experience with PC hardware/software, MS Office and Windows 11 are required. Familiarity with POS systems and SaaS administration is helpful. Must be willing to travel and have a valid driver's license. This position cannot be done remotely and will require several weeks of weekend shifts every couple of months.

We might be perfect for each other if:

You have a basic to intermediate understanding of PC hardware/software, networking, cloud SaaS (Gmail) administration, MS Office and Windows 11.

You are familiar with Point of Sale systems and concepts.

You are an excellent communicator over the phone, by email, and in person.

You have a valid Driver’s License.

You like to travel to new cities.

You can multitask and enjoy an energetic, high-productivity environment.

You’re known for your positive, can-do attitude and are happy to work as part of a team.

You are excellent at troubleshooting and problem solving.

As an IT Support Technician, no two days are the same, but most days will include the following responsibilities:

Providing phone, email and in-person technical support to employees at all levels of the company.

Preparing equipment for deployment.

Assisting with equipment and software evaluations.

Growing your skill set through assigned training.

Helping out with special projects and wherever needed.

Working with an incredible team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person