Technical Sales Representative

Role Summary:

Provides technical and commercial support to cement and concrete customers across the assigned territory. The role ensures correct product application, supports mix optimization, resolves field issues, and strengthens customer relationships through credible technical guidance. Works closely with Sales, Quality and Operations to deliver service reliability, product performance, and long-term customer value.

Organizational Position:

Reports to : Commercial Leader

Purpose:

Support revenue growth and customer satisfaction by providing technical expertise, field support and consultative guidance to concrete producers, contractors, engineers and public agencies. Ensure UNACEM North America products are correctly specified, applied and optimized for performance and compliance with standards.

Responsibilities:

• Provide technical support on cement performance, mix designs, durability, workability and application requirements.
• Conduct field and plant visits to diagnose issues related to setting, strength development, finishing, curing and overall concrete performance.
• Assist customers with specification reviews, trial mixes, product selection and approvals with engineers and DOTs.
• Support the introduction of new cement products or blended solutions and ensure customers understand performance characteristics.
• Monitor customer feedback, technical trends and operational challenges to identify opportunities for improvement.
• Collaborate with Sales, Quality, Logistics and Operations to ensure service reliability and product consistency.
• Prepare technical reports, field assessments and follow up documentation to support customer decision making.
• Represent UNACEM North America in technical presentations, customer trainings and industry events.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Strong understanding of cement chemistry, clinker phases, blended materials and ASTM standards.
• Knowledge of concrete technology including proportioning, batching, admixtures, curing, durability and field performance.
• Understanding of ready mix operations, quality control procedures and production variability.
• Familiarity with DOT specifications, engineering requirements and industry testing practices.
• Working knowledge of construction processes related to placement, finishing and environmental conditions.
• Diagnoses complex field issues through technical analysis and structured investigation.
• Balances technical integrity with practical field solutions that support customer outcomes.
• Resolves performance concerns with calm and credible communication in jobsite situations.
• Adapts recommendations based on customer operations, project requirements and constraints.
• Bachelor’s degree in Civil Engineering, Materials Engineering, Construction Engineering or related field.
• Five to ten years of experience in cement, concrete, or construction materials.
• Experience in technical services, quality or technical sales within cement or concrete producers preferred.
• Field experience in ready mix or construction environments highly valued.
• Full proficiency in English. Spanish desirable.
• Frequent interaction with concrete producers, plant managers, quality managers, contractors and engineers.
• Close internal coordination with Technical Services, Quality, Sales, Operations and Logistics.
• Engagement with DOTs, consultants and specification authorities.
• Influences customer decisions by providing credible, consistent and practical technical support.
• Direct: Improves product performance, customer satisfaction and long-term retention.
• Indirect: Strengthens market reputation, reinforces technical leadership and supports commercial growth.

Success Profile:

• Technically credible and highly trusted by customers.
• Strong communicator able to simplify complex technical topics.
• Customer-centered, responsive, and reliable in field situations.
• Analytical, organized and disciplined in documentation and follow-up.
• Role model of UNA Culture values.

UNACEM North America is part of the international Grupo UNACEM family. Our parent company, Grupo UNACEM, has a rich legacy that stretches back over 100 years, marked by technological innovation and a commitment to building a sustainable world. Headquartered in Lima, Peru, Grupo UNACEM was formed by merging leading cement companies and is now a reference point in the global construction materials industry. We have steadily grown our presence throughout Latin America, and today, our North American division is an integrated business leading the way for sustainable cement manufacturing in the US. In the United States, UNACEM North America operates two major cement plants—Drake Cement in Paulden, Arizona, and Tehachapi Cement in California. These facilities are recognized for their state-of-the-art technology and have established our company as a leader in the Southwest region. The Drake Cement facility was the first of its kind to be built in Arizona in 2008, and full production began in 2011. The Tehachapi cement plant has a rich history dating back to 1906. Our company culture is anchored in the UNA Values—nine guiding principles that are woven through every aspect of our business. At UNACEM, we: Collaborate as one team, fostering an environment built on trust and respect. Take responsibility for our actions, driven by a deep conviction to fulfill our purpose. Own our professional development, cultivating growth in a challenging environment. Live by the highest standards, as outlined in our Code of Ethics and Conduct. Prioritize health and safety, considering life to be our most important asset. Commit to creating economic, environmental, and social value for current and future generations. Strive to exceed expectations through continuous improvement and efficiency. Lead change by encouraging innovation and adaptability. Put the customer at the center of all our actions, working to provide sustainable solutions. As we look ahead, UNACEM North America is dedicated to ambitious sustainability goals. Grupo UNACEM’s global roadmap calls for all operations to achieve carbon neutrality by 2050. We are making large-scale investments to modernize our plants, improve energy efficiency, adopt alternative fuels, and implement carbon capture technology. These efforts align with our broader purpose—to grow together and build a sustainable world for everyone. Joining UNACEM North America means being part of a forward-thinking company—one where each team member plays a pivotal role in building a more sustainable future. If you share our values and passion for innovation, we look forward to learning more about your background and how you could contribute to our mission.