Quality Assurance Specialist - Legal Intake ($25.00 Hourly) - Phoenix

Job Description

Job Description

Description:

Why Join Us?

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What you’ll do :

• Receive inbound live transfers and review call recordings to verify client information for accuracy and completeness.
• Ensure compliance with qualifying criteria and adjust notes for clarity to improve communication and documentation quality.
• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment.
• Deliver a high level of customer service in every interaction with potential new clients.
• Contribute to departmental projects as needed and meet assigned individual performance objectives.
• Thrive in a fast-paced environment and adapt to updates in case criteria and processes.
• Update and maintain accurate information across multiple programs and spreadsheets with strong attention to detail.
• Perform assigned auditing tasks based on management or client requests.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field
• Must be available to work at least one weekend day or evenings as part of a set schedule.
• Proficiency in navigating multiple Customer Relationship Management (CRM) systems.
• Exceptional oral and written communication skills with strong command of grammar and punctuation
• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
• Strong attention to detail — Having the ability to catch errors and mistakes on case files.
• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity.
• Excellent typing skills and adeptness in note-taking

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable

Schedule: Full-Time/Non-Exempt

Compensation: $25.00 Hourly

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.