Office Clerk - Flagstaff
- Provide customers with accurate information regarding their orders, delivery status, and product details.
- Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
- Ensure customers are satisfied with their delivery and installation services through follow-up communications.
- Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
- Monitor and track delivery schedules to provide customers with real-time updates.
- Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
- Track office supply inventory and place orders as needed to ensure smooth office operations.
- Prepare and submit timely reports, presentations, and proposals assigned.
- Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service or office administrative tasks.
- Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
- Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
- Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
- Ability to adapt to a fast-paced, customer-driven environment.
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