ServiceNow Architect

Our client is seeking a ServiceNow Architect to design and lead the implementation of complex ServiceNow solutions across multiple platforms and modules. This role combines solution architecture, project leadership, technical expertise, and stakeholder collaboration, ensuring ServiceNow environments are scalable, efficient, and aligned with business needs.

The ServiceNow Architect will optimize operations, improve process automation, and enable data-driven decision-making while partnering with cross-functional teams to support organizational growth and IT excellence.

Key Responsibilities

• Solution Architecture: Lead the design and implementation of enterprise ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB, and other modules.
• Strategic Planning: Collaborate with stakeholders and project teams to define architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee module configuration and customization to ensure scalability, maintainability, and best practices.
• Integration Design: Architect integrations with third-party systems (e.g., LDAP, Active Directory, SAP, AWS, Azure, Salesforce, APIs) for seamless interoperability.
• Platform Optimization: Identify opportunities to enhance performance, usability, and efficiency, reviewing workflows, data models, and integrations.
• Governance & Security: Establish processes to maintain system integrity, data security, and compliance.
• Leadership & Mentorship: Guide development teams, ensuring adherence to best practices and quality standards.
• Stakeholder Engagement: Serve as a subject matter expert, advising teams on architecture, process automation, and platform capabilities.
• Upgrades & Enhancements: Lead platform upgrades, patches, and enhancements while minimizing operational impact.
• Documentation: Produce clear documentation, including architecture diagrams, workflows, and implementation guides.

Required Qualifications

• 5+ years of hands-on experience designing and implementing ServiceNow solutions, including 3+ years in a lead or architect role.
• ServiceNow Certified System Administrator (CSA) required; CAD or CTA certifications preferred.
• Expertise in ServiceNow architecture, configuration, and design (ITSM, ITOM, ITBM, HRSD, CMDB).
• Strong knowledge of ServiceNow platform capabilities, modules, and best practices.
• Proven ability to design and implement scalable solutions, including ITSM, ITOM, CMDB, and emerging modules, aligned with the Common Services Data Model (CSDM).
• Experience with integrations using REST, SOAP, OAuth2, JWT, MID Server, and proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules).
• Expertise in optimizing CMDB structure, workflows, and integrations for performance and scalability.
• In-depth knowledge of update sets, version control, deployment processes, and governance frameworks.
• Strong understanding of ITIL frameworks (Incident, Problem, Change, Configuration Management) and mapping processes to ServiceNow.
• Experience leading large-scale ServiceNow implementations using agile methodologies.
• Excellent leadership, communication, and collaboration skills.

Preferred Qualifications

• Experience with ITOM modules (Discovery, Orchestration, Event Management).
• Familiarity with cloud technologies (AWS, Azure) and integrating them with ServiceNow.
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
• Knowledge of automation frameworks and tools for operational efficiency.

Work Model & Notes

• Remote-first role with occasional optional travel for key engagements. Travel will be reimbursed.
• Only Arizona-based candidates may apply.
• Contract-to-hire opportunity (minimum 6 months), with potential for earlier conversion based on performance.