Service and Parts Advisor

Job Description

Job Description

Service and Parts Advisor – Central Phoenix

Colby Welding & Radiator Inc.

Colby Welding & Radiator Inc. has been providing high-quality welding and radiator repair services for the automotive, trucking, industrial, construction, and mining industries since 1997. We are nationally known and locally owned.

A Service and Parts Advisor is vital to ensuring an excellent customer experience by serving as the main link between the customer and service departments. This role requires strong communication, organizational skills, and technical understanding to accurately assess service needs, coordinate work with departments, and keep customers informed. Our Advisors help build trust and long-term relationships while ensuring operations run smoothly and efficiently.

Compensation

• Salary: $24 – $27 Hourly Depends on Experience

Essential Roles and Responsibilities

• This is a hands on "Repair Shop" office position NOT a clerical office setting.
• Greeting customers in a professional and courteous manner both in person and on the phone.
• Working with service departments to recommend appropriate repairs or parts needed.
• Accurately quoting and obtaining authorization for service work and parts.
• Provide updates to customers accordingly.
• Handling the billing of work and parts.
• Routing drivers for daily pick-up and delivery of work for applicable customers.
• Ordering and tracking main parts inventory and shop supplies on a regular basis.

Qualifications

• Knowledge of basic automotive and truck parts required, equipment and/or cooling packages a plus
• Must have reliable transportation and show up for work on time.
• Good communication with customers and shop personnel; must work well with others.
• Able to work a rotating shift every two weeks (Monday through Friday):
• • Opening: 6:30 AM to 3:00 PM
  • Closing: 7:30 AM to 4:00 PM
• Basic knowledge of Outlook, Excel, and Microsoft Word.
• QuickBooks experience is a plus (not required)
• Ability to lift up to 50 lbs. and be on your feet through the day
• Forklift experience a plus
• Must be honest and trustworthy.
• Bilingual is a plus (not required).
• Prior experience preferred, but we will train the right person.
• This is a hands on "Repair Shop" office position NOT a clerical office setting.

Benefits

• Bi-weekly payroll
• Weekly PTO Accrued (Sick and Vacation / 80 hours per year)
• 8-hour personal day added each January 1st
• 6 paid holidays per year
• AFLAC available after 60 days

Local privately owned Welding & Radiator shop. Celebrating 29 years of service and still going strong. Radiator Sales and Service along with welding and fabrication. Specializing in repair work for construction and industrial companies, over the road trucks and mining equipment/haul trucks. No job to big or small.

Company Description

Local privately owned Welding & Radiator shop. Celebrating 29 years of service and still going strong. Radiator Sales and Service along with welding and fabrication. Specializing in repair work for construction and industrial companies, over the road trucks and mining equipment/haul trucks. No job to big or small.