Runner

Job Description

Job Description

Status: Part-Time

Company: Evening Entertainment Group (EEG)

Location: Backyard Gilbert

About Us: At Backyard Gilbert, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Food Runner to join our team.

Job Overview: As the Food Runner at Backyard Gilbert, one of the key responsibilities is ensuring the proper operation of cash registers and accurately recording customer orders. They also play a crucial role in maintaining cleanliness and organization in the restaurant. In addition, food runners often handle complex customer complaints and questions, demonstrating their problem-solving skills. They may also be involved in setting up tables, scanning products, and assisting with inventory control. Moreover, food runners are often responsible for transporting tableware to the dishwashing area and ensuring quick clean-up between seatings. These tasks contribute to the larger job of providing excellent customer service and maintaining a professional appearance. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

Duties/Responsibilities:

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with customers and take additional orders or refill water, as needed
• Remove dirty dishes and utensils
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)

Required Skills/Abilities:

• Experience as a Food Expeditor or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Availability to work various shifts, including weekends
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Backyard Gilbert provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.