**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy, Operations & Performance (GSOP) team's mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.
The Manager, Process excellence will support the Quality & Oversight Centre of Excellence team in helping GMNS meet expanding operational, regulatory, and third-party risk and compliance requirements. This role will collaborate with managers, driving process excellence and program execution for high-priority initiatives. The manager will partner with various partners across various GMNS functional areas to map out existing processes with focusing improving business processes, enhancing control environments, and embedding a culture of continuous improvement across GMNS.
**Key Responsibilities: **
+ Collaborate with GMNS, Control Management and LOBCO partners in documentation, assessment, and enhancement of critical business processes, with a focus on mitigating risk, reducing inefficiencies, and enhancing control effectiveness
+ Deliver end-to-end process mapping, and gap analyses to support a stronger and more consistent operating environment
+ Leverage tools and technologies-including GenAI, digital process mapping, and automation solutions-to improve documentation quality and reduce manual work
+ Build deep subject matter expertise in operational quality, process optimization, and regulatory enablement as work with partners.
+ Be a messenger and enable partners to cultivate operational excellence through process mapping and gaps identification to partner teams by sharing best practices
+ **Qualifications: **
+ 3 years of experience in financial services, payments, or a related field
+ Strong background in process documentation
+ Comfort querying data or accessing backend systems to develop and evaluate effectiveness of alerting and controls, experience with SQL and Python preferred
+ Familiarity with compliance functions such as AML, Financial Crimes, Sanctions Screening, KYC, Privacy, etc.
+ Strong stakeholder management and communication skills with the ability to work across functions
+ Proactive and persistent individual comfortable with adapting to dynamic teams formed for each process mapping
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-Arizona-Phoenix
**Schedule** Full-time
**Req ID:** 25022029