Customer Service Rep - Flooring knowledge *Acctivate experience a plus

Job Description

Job Description

We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing, filing and sales support.

The job functions would include but not limited to:

· Answer incoming calls

· Answer pricing or product questions from customers who call in over the phone

· Communicate with the sales team regarding customer inquiries or issues

· Greet customers as they come into the showroom

· Be able to present the QDI product line and answer questions from customers

· Follow up on leads and pass to outside sales team

· Specific marketing projects assigned by GM or Operations Manager

· Answer pricing or product questions over the phone

· Attend industry related networking events when necessary

· Ordering office supplies

· Maintaining sample room and updating sample inventory

· Filing

Successful candidates will have the following:

• Wholesale flooring experience knowledge. Acctivate experience a plus but not required.
• 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply
• Bi-lingual helpful

Company Description

Company

QDI Surfaces is seeking qualified Team Members to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings Team Members for our Phoenix Showroom.

Company Description

Company\r\n\r\nQDI Surfaces is seeking qualified Team Members to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings Team Members for our Phoenix Showroom.