Workforce Specialist

YOU MUST APPLY TO THE JOB POSTING TO BE CONSIDERED FOR THIS POSITION:

Travel will be required for client meetings, outreach/events, and office coverage.

JOB DUTIES:
Essential Duties and Responsibilities include but are not limited to:

• Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
• Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
• Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
• Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
• Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Skill in written and verbal communication, including public speaking, presentation, and interviewing.
• Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
• Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
• Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
• Ability to plan and organize work in accordance with Division priorities and time management methodology.
• Ability to work effectively independently and as a member of diverse teams.
• Ability to work with clients of diverse backgrounds.

SELECTIVE PREFERENCES:
The ideal candidate for this position will have:

• High school diploma or equivalent.
• Two (2) years public contact or customer service work experience, employment counseling or recruitment.
• Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

YOU MUST APPLY TO THE JOB POSTING TO BE CONSIDERED FOR THIS POSITION: