Call Center Rep

Job Title: Patient Service Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Patient Service Representative to join our client to support high volume patient communication and ensure a smooth, positive healthcare experience. This role plays a key part in assisting patients, providers, and internal teams by managing inbound/outbound calls, coordinating information, and maintaining accurate records. The ideal candidate thrives in a fast paced environment, communicates with professionalism and empathy, and is committed to supporting patient care through exceptional service. This is a remote, temp-to-hire opportunity offering meaningful interaction with both patients and healthcare teams.
Compensation:
$20.00/hour
Work Schedule:
Schedules available:
• 9:00 AM – 2:00 PM AZ Time, Saturday–Wednesday
• 9:00 AM – 6:00 PM AZ Time, Monday–Friday
• 6:00 AM – 11:00 AM AZ Time, Saturday–Wednesday
Key Responsibilities of the Patient Service Representative:
• Support high volume patient and provider inquiries by delivering accurate information, resolving concerns, and ensuring a positive customer experience.
• Coordinate communication across internal departments, including forwarding messages, routing calls, and facilitating the referral process.
• Perform administrative tasks such as data entry, processing faxes/emails, and maintaining detailed records in internal systems.
• Manage follow up outreach to patients to gather additional information, provide updates, and ensure proper next steps are completed.
• Maintain compliance with HIPAA and all healthcare guidelines while meeting performance and quality benchmarks.
Qualifications and Skills for the Patient Service Representative:
• Prior experience in a call center, medical office, or similar high volume customer support setting is preferred.
• Strong communication, customer service, and problem solving skills with the ability to remain professional and calm under pressure.
• Solid computer proficiency, including typing skills and familiarity with Microsoft Office software.
• Ability to multitask, stay organized, and work independently in a remote, secure home environment with reliable high speed internet.
• Must be 18 or older with a high school diploma or GED; flexibility to work weekends and holidays is required.
Why Join Us?
This role offers the opportunity to make a meaningful impact on patient care while developing valuable experience in the healthcare service field. You’ll gain exposure to cross department collaboration, learn specialized systems, and build strong communication skills in a supportive remote environment. CSS partners closely with you throughout your assignment to help support your success and long-term career growth.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.