Badging and Access Assistant
- High School Diploma or GED
- Two (2) years of office, clerical, or administrative level experience
- Post-secondary education may substitute for the experience requirement on a year-for-year basis
- Bilingual in Spanish/English
- Experience with access control systems
- Access control systems and related best practices
- Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Administrative and clerical procedures and systems such as word processing, managing files and records, and data entry
- Office practices, procedures, and terminology
- Organization and time management
- Problem solving, working under pressure, and meeting deadlines
- Appropriately prioritizing tasks, projects and ad hoc requests
- Completing assignments accurately and with attention to detail
- Written and verbal communication with others to convey information effectively
- The use of computer applications including Microsoft Office 365
- Establishing effective working relationships with others
- Learn, and adhere to Judicial Branch policies, processes and procedures
- Use effective time management skills to handle multiple tasks at one time
- Organize, prioritize, and manage work/activities to achieve established goals
- Excel in a high volume and time-sensitive work environment
- Problem solve a variety of situations
- Process and handle confidential information with discretion
- Utilizes Judicial Branch-wide master access Hirsch-Velocity control system to program and create identification badges, including assignment of specific access profiles, and assists the Access Management Assistant with troubleshooting system issues
- Assists with access control issues for all Judicial Branch facilities and stakeholders to include Maricopa County Justice Courts, Adult Probation Department, Juvenile Probation Department, Clerk of Superior Court, Grand Jury, all county attorney agencies, Maricopa County Facilities Management, Maricopa County Sheriff's Office, contractors, and vendors performing work in Judicial Branch facilities
- Monitors the employment status of Judicial Branch staff and stakeholders and non-employees ensuring access privileges are up-to-date in the system with the appropriate access levels applied to each person
- Assists with collecting, tracking, and compiling throughput statistics, duress alarm device testing, and Court E-3/bypass access criteria for daily reports disseminated to leadership
- Assists with monitoring Velocity server outages which impact badge readers and duress alarms, makes appropriate notification to JBSD leadership, the Judicial Branch, and stakeholders
- Provides customer service support to internal and external JBSD customers
- Reviews, maintains, and processes requests for departmental documents to ensure compliance with state and federal laws
- Assists with other office assistant functions as directed by the supervisor
- Serves as a backup in the absence of the Access Management Assistant and other administrative positions in JBSD
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