Logistics Coordinator
Job Description
Job Description
LHH Recruitment Solutions is partnering with a growing company in Tempe, AZ that is looking for a Logistics Coordinator to join the team! This is a full-time on-site position paying $24.00-$26.00 per hour depending on prior experience. The Logistics Coordinator serves as the central communication point between customers and field service teams.
Job Description:- Answer high-volume inbound calls and respond to customer inquiries via phone, email, live chat.
- Intake and process service orders using CRM or dispatch software.
- Schedule and dispatch service technicians or delivery drivers based on availability, location, and urgency.
- Heavy data entry of work order from intake to dispatch.
- Review and schedule routes for technicians.
- Provide customer service to clients seeking assistance.
- Verify customer account information for processing.
- Review warranty information with customer.
- Generate and manage delivery tickets, invoices, and other shipping documents.
- Maintain accurate customer records and update databases with contact and service details.
- Perform outbound follow-ups on unsold estimates, recurring service events, and customer satisfaction checks.
- Adhere to safety standards and company protocols at all times
- High School Diploma or GED required; Associate's degree preferred.
- 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, concrete, or transportation industries.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office Suite and dispatching software.
- Bilingual (Spanish) preferred but not required.
- Ability to read maps and understand geographic service areas.
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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