Enterprise Services Manager
Program Overview
About The Role
The Enterprise Services Division ensures all devices, systems, and services are always available and appropriate processes and procedures are in place and well documented. Ensure that all devices managed by the GCC are operational using Government-provided tools, Contractor-developed processes, and/or manual procedures to verify managed devices for outages, performance issues, and services degradations. Develop, document, and sustain management methods for device maintenance. Design, develop, implement, and maintain automation, workflows, documentation, and processes based on Government’s weekly requirements identified in eMASS supporting documentation, SOPs, and TTPs. Facilitate ticket escalation to Tier III support, DISA, or other external partners for all issues affecting services outside the scope of the GCC.
Qualifications
Basic Qualifications:
- 6 years of experience, may have lead experience
- Certifications: Information Technology Infrastructure Library Manager’s Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security+ or Systems Security Certified Practitioner (SSCP)
- Must have and maintian a Secret Clearance
- Experience managing a team of technical professionals in a n IT service desk-oriented environment
- Experience in the management of the Information Technology (IT) infrastructure within an organization, including the physical network (e.g., LANs/WANs, servers, terminals) as well as server applications and software
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Recommended Jobs
Aerospace Propulsion Engineer
Job Description Job Description Aerospace Propulsion Engineer Nammo Defense Systems Inc., a defense contractor, manufactures and supports shoulder-fired systems; energetic material solutio…
Security Officer- 2nd Shift
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment tha…
Veterinary Dermatologist-No Non-Compete and No Negative Accrual
Arizona Regional Intensive Care Specialty and Emergency (ARISE)in Queen Creek is looking for a Veterinary Dermatologist to join our team. At ARISE, you’ll find a dedicated team of professionals w…
Full time Hospice Registered Nurse
AdvisaCare is a "Successful" and "GROWING" fast paced Hospice Agency that desires your help!! Are you looking for a challenging and rewarding position as a Hospice RN? We are searching for comp…
Merchandising Gig - Floral
Job Description Job Description JOIN FALCON FARMS AS A PART-TIME FLOWER MERCHANDISER! This is your chance to join one of the most recognized companies in the floriculture industry and be part o…
Project Developer
**Job Family:** Buildings **Req ID:** 463247 Join Siemens as a Project Developer - Shape the Future of Renewable EnergyProject Developer - Remote/CA,AZ,NM,IL,MN,MI,CO,FL,NY,NJ,PA,MA,TX,NVAt Siemens,…
Product Support Manager
**Job Description** Your team of production service developers will be responsible for the 24x7 availability and durability of the Oracle Health products and services that support our United States Fe…
Cloud Consulting Senior Client Partner - Retail
**Job Description** **Sr. Cloud Consulting Client Partner, Retail Industry** **Location, Remote/US Nationwide/Travel** Oracle's mission is to help people see data in new ways, discover insights, and u…