Customer Service Representative (Insurance Support)

Are you passionate about helping customers and delivering exceptional service? We are seeking a Customer Service Representative to join a fast-paced, customer-focused team supporting policyholders with insurance-related inquiries, claims intake, and policy support. This role is ideal for someone who enjoys problem-solving, customer interaction, and making a positive impact on every call.

Key Responsibilities

• Serve as a primary point of contact for policyholders and customers
• Answer inbound calls and assist with insurance-related questions and concerns
• Provide information regarding policy details, coverage status, and account updates
• Support customers with claims intake and service-related inquiries
• Assist with basic technical troubleshooting for self-service tools and online account access
• Transfer qualified opportunities to the sales team when appropriate
• Accurately document customer interactions and maintain detailed records
• Meet or exceed performance metrics including quality, handle time, and productivity goals
• Deliver a positive customer experience through professionalism, empathy, and ownership
• Support process improvements and contribute feedback to leadership
• Perform additional duties as assigned

Qualifications

• Previous customer service, call center, insurance, or related experience preferred
• Strong verbal and written communication skills
• Ability to handle high-volume inbound calls professionally and efficiently
• Excellent problem-solving and critical-thinking abilities
• Strong attention to detail and organizational skills
• Comfortable learning new systems and technology
• Ability to multitask and manage competing priorities
• Ability to work independently while contributing to a collaborative team environment

Desired Competencies

• Customer Focus & Empathy
• Problem Solving
• Adaptability
• Initiative & Self-Motivation
• Continuous Learning
• Results Orientation
• Professionalism & Integrity
• Team Collaboration

Schedule Details

• Hours of operation: 7:30 AM to 6:00 PM Monday-Friday
• Must be open to working various shifts within operating hours
• Initial training is conducted onsite, five days per week
• Hybrid work schedule available upon successful completion of training

Why Consider This Opportunity?

This position offers the opportunity to build valuable experience in the insurance and customer service industry while developing skills in claims support, policy administration, problem-solving, and customer relationship management. You'll join a collaborative team environment with opportunities to grow your professional experience and expand your industry knowledge.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Aug 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.