Lead QA Engineer

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Provides expert technical direction at a project level. This role will be responsible for planning, developing, and executing tests for complex systems and equipment. The individual will collaborate with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables. As a technical expert, this person will possess strong communication skills and will be expected to partner with business and technical groups in order to anticipate the effects of testing and bring timely resolution to critical issues. Within their area of expertise, this person will provide specialized advice and direction. They will contribute towards the team's continual process improvement, and will also provide industry knowledge regarding test strategy development, test R&D activities, and technical support when applicable. This role also involves implementing and maintaining automated test scripts to improve testing efficiency and effectiveness. The individual will work closely with product owners, developers, and other stakeholders to understand requirements, define testing scope, and ensure alignment on quality goals. They will define and implement quality assurance processes, including test strategies, methodologies, and best practices. The role includes continuously evaluating and improving testing processes, tools, and methodologies to enhance overall quality and efficiency. Additionally, the individual will manage, mentor, and provide technical guidance to a team of QA engineers, fostering a culture of collaboration, accountability, and excellence within the QA organization. **Location** This role is designated as a fully remote position within the United States. **The Main Responsibilities** + Perform comprehensive QA planning and coordination + Perform manual testing of web, mobile & desktop applications + Write automated tests for web and mobile apps using various open-source test frameworks + Assist PO on product questions and issues + Serve as the user advocate within the engineering team + Implement QA metrics, including benchmarking and identification of areas for improving overall performance + Identify and lead process improvements in QA and agile execution + Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium, Appium) + Ability to lead and motivate a team, provide guidance, and foster a collaborative environment + Analytical and critical thinking skills to identify, analyze, and resolve complex issues + Excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders + Ability to work effectively with cross-functional teams and build strong relationships + Understanding of Agile development methodologies and the software development lifecycle (SDLC) + Ability to analyze test results, identify trends, and provide data-driven insights **What We Look For in a Candidate** + Consulting Level Bachelor's degree. Typically with 8+ years of experience. + 6+ years of experience with Master's Degree. + Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium Java, cucumber, Junit, JARVIS, UFT, Parasoft SOA, Jmeter, AccelQ, SOAP UI, PostMan, Python..etc) + Solid understanding of the telecommunications domain, including the functionality and routing mechanisms of Telephone Numbers and Toll-Free Numbers. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA \#LI-VK1 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits ( Bonus Structure Requisition #: 339125 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 08/02/2025