Shift Lead (Del Taco)

Key Responsibilities:

1. Staff Supervision:

• Lead and motivate the team during shifts, ensuring that all employees perform their roles effectively.
• Assign tasks to team members and ensure they are completed efficiently and to company standards.
• Provide guidance, coaching, and feedback to team members to enhance their performance.
• Assist with staff training, ensuring new employees are properly oriented and existing employees follow operational procedures.

2. Customer Service:

• Ensure that customers receive fast, friendly, and accurate service at all times.
• Handle customer complaints and concerns in a professional manner, striving to resolve issues quickly to ensure customer satisfaction.
• Monitor the dining area to ensure cleanliness and that customers’ needs are being met.
• Assist with taking orders, preparing food, and fulfilling customer requests when necessary.

3. Operational Efficiency:

• Ensure that food preparation, food safety, and cleanliness standards are maintained throughout the shift.
• Manage food quality and portion control to ensure that Del Taco’s standards are upheld.
• Assist in managing the kitchen and front-line operations to ensure smooth and timely service during peak hours.
• Ensure all work areas are clean, organized, and well-stocked.
• Help with inventory management, including restocking supplies and ingredients when needed.

4. Leadership & Teamwork:

• Lead by example, maintaining a positive attitude and demonstrating Del Taco’s core values.
• Foster teamwork and open communication among staff members.
• Provide support to team members when they encounter challenges and ensure that they stay focused and motivated during their shift.
• Maintain a professional and respectful work environment that encourages employee development.

5. Health & Safety Compliance:

• Ensure adherence to health, safety, and sanitation guidelines during the shift.
• Conduct safety checks to ensure that food safety standards are followed, including proper handling, storage, and sanitation of food and equipment.
• Monitor and enforce restaurant cleanliness, ensuring that all areas, including the kitchen and dining room, meet hygiene standards.

6. Cash Handling & Administrative Duties:

• Assist with cash handling procedures, including overseeing register transactions and ensuring proper cash management during shifts.
• Support opening and closing procedures, including balancing cash drawers, completing end-of-shift paperwork, and securing the restaurant.
• Ensure all equipment is properly maintained and report any issues to management.

Qualifications:

• Experience:
• 1-2 years of experience in a fast-food or quick-service restaurant environment, preferably in a leadership or supervisory role.
• Prior experience with managing a team or taking on leadership responsibilities is preferred.
• Skills:
• Strong leadership and interpersonal skills with the ability to motivate and manage a team.
• Excellent communication skills, both verbal and written.
• Strong customer service skills and ability to handle challenging situations professionally.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of food safety regulations and procedures.
• Education:
• High school diploma or equivalent is required; a degree in hospitality or business is a plus.
• Physical Requirements:
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in a high-energy, fast-paced environment for extended periods.