Front Office

Phoenix Neurology & Sleep Med
Arizona

Job Description

Job Description

Position Summary

The Medical Front Office is responsible for managing front desk operations, assisting patients, scheduling appointments, verifying insurance information, and ensuring a positive patient experience from check-in to check-out.

Key Responsibilities

  • Greet and check in patients in a professional and welcoming manner
  • Answer and direct incoming phone calls
  • Schedule, confirm, and reschedule patient appointments
  • Verify insurance eligibility and obtain necessary authorizations
  • Collect copays, balances, and process payments
  • Maintain accurate patient records and demographic information
  • Manage patient check-out procedures
  • Coordinate communication between patients, providers, and staff
  • Handle incoming and outgoing correspondence, including emails and faxes
  • Ensure patient confidentiality and HIPAA compliance
  • Assist with general administrative and office support duties

Qualifications

  • High school diploma or equivalent required
  • Minimum of 1 year of medical office or healthcare administrative experience preferred
  • Knowledge of medical terminology and insurance verification processes
  • Experience with electronic health records (EHR/EMR) systems preferred
  • Strong customer service and communication skills
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office and general computer applications
  • Ability to work effectively in a fast-paced environment

Skills & Competencies

  • Professional and positive attitude
  • Strong attention to detail
  • Dependability and punctuality
  • Problem-solving and critical-thinking skills
  • Ability to maintain confidentiality
  • Team-oriented mindset

Benefits

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan (if applicable)
  • Professional development opportunities
  • Supportive team environment
Posted 2026-08-14

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