IT Field Technician I

Job Description

Job Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

Requirements

• Travel 75% or more of the time to Client sites to execute specific project requests.
• Provide excellent customer service and IT support during field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and escalate to the Project Manager.
• Create documentation as needed.

Job Qualification Requirements:

• A minimum of 2+ years IT experience in a relevant position.
• Knowledge of workstation deployment and PC applications desired.
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
• Experience installing and troubleshooting wireless access points.
• Experience and knowledge of conference room solution installation and configuration.
• Experience and knowledge of IT infrastructure and server technology.
• Experience and knowledge with routers, switches, firewalls, and many other network devices.
• Must have excellent troubleshooting and problem-solving skills.
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
• Must possess excellent time management skills.
• Ability to work in flexible environment based on customer scheduling requirements.
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
• Able to lift 35 - 50lbs.

Physical Demands May Include:

• Lifting or carrying up to 50 lbs
• Lift 50 lbs. +
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or ladders)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Driving
• Travel up to 75% (Away from home M-F)

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)