Founding Technician

About Us:

Treeline is building a next-generation IT and Security Managed Service Provider (MSP). We're developing a proprietary software-defined model that's powered by automation and AI to differentiate in the market and provide improved service to customers. Valued at more than $200 billion, the MSP market comprises 45,000 providers across the U.S. and Canada, serving the majority of SMB and mid-market enterprises. Founded by Stanford alumni with over a decade of experience in Silicon Valley, Treeline is backed by top VC firms.

We're a small, highly effective team that values impactful execution, modern tooling, and minimal bureaucracy. We prioritize making Treeline a truly enjoyable, long-term workplace - one where communication is open, politics are absent, and engineers have the autonomy and support to tackle challenging problems.

Summary:

This role is Treeline's first technician hire and is designed to help us not only service our customer base but also design and implement automation-led and agentic processes in partnership with our engineering team. We are looking for an ambitious, self-starting person who is excited to help us build the future of this industry.

What You'll Do:

• Provide technical support for Treeline customers across Google Workspace, Okta, Slack, video conferencing platforms, and device management
• Execute customer onboarding workflows and provisioning processes following established procedures and documentation
• Troubleshoot and resolve technical issues across SaaS applications and endpoint devices, escalating complex problems appropriately
• Identify workflows that can be automated by our software platform while also providing input into our overall software roadmap
• Document standard operating procedures, troubleshooting guides, and customer configurations to build Treeline's operational knowledge base
• Test and validate automation workflows developed by the engineering team, providing feedback on functionality and edge cases
• Maintain accurate records of customer interactions, technical configurations, and issue resolution in ticketing and documentation systems

You Might Thrive at Treeline If You:

• Are motivated by building excellent documentation and repeatable processes that enable scale through automation
• Excel at technical problem-solving with strong attention to detail and systematic troubleshooting approaches
• Value clear communication with both technical and non-technical stakeholders, explaining complex concepts simply
• Are energized by learning new technologies quickly and adapting to evolving tools and platforms
• Thrive with structured guidance while taking ownership of assigned responsibilities and delivering consistent results
• Are excited to transform an industry from manual service to software-driven operations

Your Background Might Look Something Like This:

• 3-5 years of experience in IT support, help desk operations, or technical customer service roles
• Strong working knowledge of Google Workspace administration (user management, groups, organizational units, security settings)
• Hands-on experience supporting Apple devices in business environments
• Familiarity with SaaS applications and basic cloud platform concepts
• Experience with ticketing systems and technical documentation practices
• Excellent written and verbal communication skills with demonstrated customer service orientation
• Ability to work independently on well-defined tasks while knowing when to ask for guidance

Nice to Have:

• Admin experience with identity management platforms (Okta preferred)
• Admin exposure to MDM platforms (Fleet, Kandji, Jamf, or similar)
• Basic scripting or automation experience (Python, Bash, or workflow automation tools)
• Understanding of IT security fundamentals and compliance frameworks (SOC 2, ISO 27001)

Why Join Treeline:

• Competitive compensation
• High-impact environment with minimal red tape and real influence on product and technical decisions
• Opportunity for growth in a fast-scaling company backed by top-tier investors
• Collaborative culture dedicated to learning, experimentation, and personal development