Outdoor Manager

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa

• 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• 2023 TripAdvisor Traveler's Choice Award

• 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Affordable health insurance starting the 1st of the month following hire date

• Complimentary shift meal

• Complimentary access to wellness classes & programming

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement Plan with Matching

This role plays a key role in delivering exceptional guest experiences through CIVANA’s outdoor wellness offerings. This position oversees the scheduling, staffing, and execution of outdoor programs including hikes, bike rides, and private/group excursions. The ideal candidate is detail-oriented, guest-focused, and passionate about the outdoors and wellness.

Key Responsibilities:

• Lead, manage, and hold accountable (LMA) the outdoor guides team to ensure alignment with CIVANA’s wellness vision.
• Schedule and staff outdoor programs in accordance with the master programming calendar, group bookings, and private sessions.
• Maintain the inventory and cleanliness of all outdoor equipment, including bikes, helmets, and backpacks.
• Coordinate van usage, including scheduling and ensuring maintenance needs are communicated with the engineering team.
• Oversee onboarding and training for outdoor guides, ensuring brand and safety standards are met across all programming.
• Ensure necessary permits are obtained and paid for; manage and process third-party vendor invoices for review and payment.

Qualifications:

• 2+ years of experience in outdoor programming, wellness, recreation, or hospitality.
• Proven experience leading or supervising teams.
• Strong organizational and communication skills.
• Familiarity with outdoor safety standards, equipment, and guest service.
• Passion for wellness, nature, and delivering elevated guest experiences.