QA Specialist (After Sale Repair) , Limited Warranty

Job Description

Job Description

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana's in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, learn more about what it's like to work here from the people that already do.

About the team and position

Carvana's Limited Warranty is known for its customer-oriented, fast-paced environment. The 100-day Limited Warranty enhances the Carvana buying experience by protecting options against costly repairs & uncertainty. The team works very closely with internal and external partners to make the process simple and pressure free; which largely differentiates Carvana from traditional dealerships.

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you'll be doing

• Review & triage vehicle quality issues presented by both Market Operations and Customers
• Audit the accuracy of Market Operations After Sale Repair (ASR) Cases
• Maintains a strong professional knowledge of Carvana Vehicle Standards & claims policies
• Send communications to customers providing guidance & next steps for addressing concerns
• Meet established time frames and rates of performance for the quality and quantity of work for the position.
• May coach or train less experienced claim specialists; provides guidance to other departments, as needed.
• May be called upon to support process enhancement and other projects, as needed
• Other duties as assigned

What you should have

• High School Diploma, GED, or equivalent education required
• 2+ years of relevant work experience
• Experience and/or working knowledge of automotive repairs preferred
• Excellent communicator with the ability to analyze trends
• Time management skills
• Detail-oriented
• Has an outgoing, upbeat, positive attitude
• Ability to learn quickly, transfer knowledge and provide valuable and actionable feedback
• Ability to operate at a high level in a dynamic, collaborative, goal-oriented and ever-changing production environment
• Must promote the company culture and mission to all employees, vendors, clients, and business partners

What we'll offer in return

• Full-Time Hourly Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
• Frequently communicates with customers and must be able to exchange accurate information.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.